Business Operations Executive

Job Description

OKR Management & Coaching:

· Assist in the design, implementation, and continuous improvement of the company’s OKR framework, ensuring alignment at the organizational, departmental, and individual levels.

· Support training and coaching efforts for teams on writing effective OKRs and tracking progress against key results.

· Help coordinate quarterly OKR planning cycles, ensuring that all teams set ambitious, measurable objectives and are accountable for their key results.

· Contribute to the review and assessment of progress towards OKRs, providing insights and recommendations for successful outcomes.

SOP Management & Optimization:

· Assist in the creation, implementation, and maintenance of Standard Operating Procedures (SOPs) across the organization.

· Conduct regular checks on existing SOPs to ensure they are up-to-date, effective, and adhered to by all departments.

· Identify opportunities for process improvements and support efforts to streamline workflows and enhance efficiency.

· Collaborate with department heads to identify gaps in current SOPs and suggest improvements that support business growth and scalability.

Cross-Departmental Coordination:

· Help facilitate and organize regular cross-functional meetings, ensuring they are efficient, focused, and aligned with OKR and SOP goals.

· Assist in tracking action items from meetings and following up on deliverables to ensure accountability.

· Work with department heads to support alignment of OKRs and SOPs across teams, fostering a culture of collaboration and accountability.

Process Optimization & Efficiency:

· Support continuous improvement initiatives across the organization, assisting in identifying inefficiencies, redundancies, and opportunities for performance improvement.

· Analyze business workflows and operational performance, using data and insights to suggest process enhancements.

· Promote a culture of operational excellence by researching best practices, tools, and methodologies to improve overall company efficiency.

Platform Management:

· Assist in managing and maintaining operational platforms and tools used across the organization.

· Ensure that all platforms are updated, fully functional, and integrated seamlessly into business processes.

· Collaborate with teams to troubleshoot platform-related issues and implement solutions promptly.

· Provide insights and suggestions for platform upgrades or new tools that can improve operational efficiency and user experience.

Leadership & Strategy:

· Assist in defining and driving operational efficiency initiatives, ensuring that company goals are met effectively and efficiently.

· Collaborate with senior leadership to align operational objectives with business strategy and support the company’s ability to scale as needed.

Job Requirements

· Degree in Finance or Business Administration or equivalent.

· Minimum 2 years of relevant experience in Customer or Sales support, Business Operation and Finance role, preferably in IT Infrastructure environment.

· Understand full spectrum of Sales Management (which includes management of contracts, monitor and support projects).

· Possess intermediate level of technical, financial and analytical skills.

· Proficient in Microsoft Office applications, especially Excel (Advance level).

· Strong numeracy skills.

· Strong motivated team-player.

· Able to work under stress and deliver within tight deadlines.

· Ability to extract and translate data into concise and meaningful information for Senior Management.

· Able to work efficiently and multi-task with minimum supervision.

**Can apply work permit for Malaysian