Customer Service Officer

Job Title: Customer Service Officer

*This position is open to interns*

Job Responsibilities:

Customer Service:

* Reply to customer messages, answer inquiries, and provide excellent service.

* Handle customer complaints and suggestions, resolve issues promptly to enhance customer satisfaction.

* Record and organize customer feedback, analyze common issues, and provide improvement suggestions.

Order Management:

* Receive and process customer orders, ensuring accuracy of order information.

* Coordinate and follow up with runners to ensure orders are completed timely and accurately.

* Handle order changes and cancellations, maintaining effective communication with customers.

Data Recording:

* Maintain customer information and order records, ensuring data accuracy and completeness.

* Regularly compile and summarize customer service-related data to support business decisions.

Team Collaboration:

* Work closely with other departments to ensure customer needs are addressed in a timely manner.

* Participate in team training and meetings, share experiences and best practices to improve service quality together.

Job Requirements:

* Education: High school diploma or above.

* Experience: Prior experience in customer service is preferred.

Skills:

* Excellent communication and coordination skills; patient, detail-oriented, and able to handle emergencies.

* Proficient in Microsoft Office (Word, Excel, etc.).

* Strong team spirit, proactive attitude, and high sense of responsibility.

Language:

* Good command of both Chinese and English.

Company Benefits:

* Competitive salary and benefits package

* Regular training and career development opportunities

* Friendly and collaborative working environment

* Employee health and wellness programs