Location: Level B1, Unit Number #B1-36
Quality products and services
Sorella Westgate brings innovative and fashionable intimate wear to discerning customers in Jurong East, specializing in quality lingerie and intimate apparel designed to enhance confidence and personal style. As part of CapitaLand's curated retail selection, this boutique focuses on providing contemporary intimate wear solutions that combine comfort, functionality, and sophisticated design for the modern woman.
The store's carefully curated collection features a comprehensive range of intimate wear including everyday essentials, special occasion pieces, and innovative designs that prioritize both comfort and aesthetic appeal. Their product selection emphasizes quality materials, precise fit, and contemporary styling that caters to diverse preferences and lifestyle needs, ensuring every customer finds pieces that enhance their inner beauty and self-confidence.
Located at #B1-36 Westgate, 3 Gateway Drive, Sorella offers convenient access for shoppers exploring the mall's basement level retail offerings. The boutique's strategic location within Westgate provides easy accessibility via Jurong East MRT station, making it a convenient destination for intimate wear shopping in the western region of Singapore. The store maintains professional fitting services and personalized consultations to ensure optimal comfort and satisfaction for every customer.
Based on 10 reviews
Out of 217 shops
Not enough ratings
vv ww
Passed by in the late afternoon today (19 Jan 2024) and just happened to see the only female customer service associate there looking for gold in her nose. Disgusting. Shop with caution and check for your bras if got any boogers or not.
Ketupat
Yes, pretty bad! I was there today at around 2 pm. They were having some Friday offer and I saw something I wanted to buy but there was a chain to the entrance of the shop, no signs. I thought maybe is toilet break. I went to do my shopping first, even went to eat something but when I came back about 1 hour later, still “closed”. I called the number listed on Google map but no one picked up. Like that how to do business ah? I walked around for a bit again but no show. Too bad but my wallet got saved. Next time go toilet or lunch break, put a sign to say what time will be back la.
Jocelyn Teo
Literally if I can put zero stars I would do so. Worst customer service experience. The sales associate was so pushy and rude I was utterly speechless, saying she got so much experience and so on yet just promoting the much pricer side bras please lah want to earn sales also not like this... not only so she open the blinds so widely while I'm still wearing my bra seriously !? Am I a product to display to the public?? I will never go back here to purchase ANY products and I mean it. Gosh what a bad shopping experience 🙄 Ladies please stay away from this outlet.
Msgween Z
Worst Sorella ever. Went on Friday reached at 6pm, shop was closed by a line as though staff went out for break. Came at 7pm still closed! Came back at 8pm still close! Gave up and went home. Came on Sunday, short red haired lady was on the counter volume high watching video on phone. Went asked about sizes, she rudely insisted to get the expensive bra instead. I end up not getting any, disgusted by the Sorella Westgate staff service!!!!
嚒嚒小羊
bad, Selling the same item at different prices. After payment, the service staff did not provide a receipt. I asked the website company for a receipt by email, but they said that I had to get it from them on the same day, not that I had come to the official request, and they did not have time to help me get a receipt What kind of company you are, what kind of service and quality you will get
Vivian Wee
I passed by in the late afternoon today (19 Jan 2024) and just happened to see the only female customer service associate there looking for gold in her nose. Disgusting. Shop with caution and check your bras for any boogers.
萌萌小羊
Bad. Selling the same item at different prices. After payment, the service staff did not provide a receipt. I asked the website company for a receipt by email, but they said I had to get it from them on the same day, claiming my email was not an official request, and that they did not have time to help me get a receipt. What kind of company are you? What kind of service and quality will you get?
Mei Gwen Zhang
Worst Sorella ever. Went on Friday, arrived at 6 PM, the shop was closed, as though staff were on break. Came back at 7 PM, still closed! Came back at 8 PM, still closed! Gave up and went home. On Sunday, a short, red-haired lady was at the counter, watching a video on her phone with the volume high. When I asked about sizes, she rudely insisted I get the more expensive bra instead. I ended up not getting anything, disgusted by the Sorella Westgate staff's service!
Jolyn Teo
If I could give zero stars, I would. Worst customer service experience. The sales associate was so pushy and rude that I was utterly speechless. She kept saying she had so much experience, yet only promoted the much pricier bras. If you want to earn sales, this isn't the way. Not only that, she opened the blinds wide open while I was still wearing my bra! Seriously? Am I a product to display to the public?? I will never go back here to purchase ANY products, and I mean it. Gosh, what a bad shopping experience 🙄 Ladies, please stay away from this outlet.
Kee Toh Poh
Yes, pretty bad! I was there today at around 2 pm. They were having a Friday offer and I saw something I wanted to buy, but there was a chain across the entrance of the shop. There were no signs. I thought maybe it was a toilet break. I did my shopping first, even ate something, but when I came back about 1 hour later, it was still “closed”. I called the number listed on Google Maps, but no one picked up. How can they do business like that?! I walked around for a bit again, but no one showed up. Too bad, but my wallet was saved. Next time, for toilet or lunch breaks, put a sign saying what time they will be back!
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